Privacy Policy
Effective date: September 12, 2026
KARTIGO respects your privacy and is committed to handling personal information responsibly. This Privacy Policy explains what information we collect when you visit or use KARTIGO, how we use it, when it may be shared, and the choices available to you.
1. Information We Collect
Depending on how you use the store, we may collect information such as your name, email address, phone number, billing and shipping address, order details, product preferences, and information you provide when you contact customer care.
We may also receive technical and usage information such as your IP address, browser or device information, pages viewed, referring pages, approximate location derived from technical data, and interactions with the store.
2. How We Use Information
We use information to provide and improve the store, process and fulfill orders, arrange delivery, communicate about orders and customer-service requests, prevent fraud and abuse, maintain security, personalize the shopping experience where appropriate, and comply with applicable legal obligations.
3. Payments
Payment information is processed through the payment provider selected for the store. KARTIGO does not need your full card number, CVV, UPI PIN, OTP, or account password in order to provide customer support. Do not send these credentials to us by email or chat.
4. Service Providers
We may share information with service providers that help us operate the business, including Shopify, payment processors, shipping and fulfillment partners, technology providers, analytics providers, fraud-prevention services, and customer-support tools. These providers receive information only as reasonably necessary for the services they provide and may process information according to their own policies.
5. Cookies and Similar Technologies
KARTIGO and service providers may use cookies, pixels, local storage, and similar technologies to keep the store working, remember preferences, understand usage, measure marketing performance, and improve the customer experience. Your browser or device may provide controls for managing some of these technologies.
6. Marketing Communications
If you choose to receive marketing communications, we may use your contact information to send promotional messages, product updates, or offers. You can unsubscribe from marketing emails using the unsubscribe mechanism provided in the message. Transactional and service messages may still be sent when necessary to complete or support an order.
7. Data Retention
We retain personal information for as long as reasonably necessary for the purposes described in this policy, including order administration, customer service, accounting, fraud prevention, dispute handling, and legal or regulatory requirements.
8. Security
We use reasonable administrative, technical, and organizational measures intended to protect personal information. No internet transmission or storage system can be guaranteed to be completely secure.
9. Your Choices and Requests
Depending on applicable law, you may have rights relating to access, correction, deletion, restriction, objection, or portability of personal information. You may also request information about how your data is handled. To make a privacy request, contact care@kartigo.online. We may need to verify your identity before completing a request.
10. Children's Privacy
KARTIGO is intended for general consumers and is not directed at children who are not permitted to use online shopping services under applicable law. We do not knowingly request personal information from children for independent account or purchase activity where such collection is prohibited.
11. Third-Party Links and Services
The store may contain links or integrations to third-party websites and services. Their privacy practices are governed by their own policies, and KARTIGO is not responsible for third-party privacy practices outside our control.
12. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our services, technology, or legal requirements. The updated version will be posted on this page with a revised effective date.
13. Contact
For privacy questions or requests, contact care@kartigo.online.