KARTIGO FAQs

Orders

How do I place an order?

Choose a product, add it to your cart and continue to secure checkout. Enter delivery details and choose an available payment method.

Can I buy without an account?

If guest checkout is available, you can place an order without creating an account. Keep your order confirmation or order number.

Can I cancel an order?

Contact us as soon as possible. Cancellation depends on order status and may not be possible after processing or shipping.

Payments

What payment methods are available?

Available payment methods are shown at checkout and can vary by customer, location and payment provider.

Is checkout secure?

KARTIGO uses Shopify checkout and supported payment providers. Never share your OTP, UPI PIN, card PIN, CVV or password.

Shipping

How long will delivery take?

The estimated delivery time and applicable shipping charge are shown at checkout for your address.

How can I track my order?

Use the tracking information in your shipping notification when available, or contact customer care with your order number.

Returns

What is the return window?

Eligible returns should normally be requested within 7 days of delivery unless the product listing says otherwise. Damaged, defective or wrong items should be reported within 48 hours.

What if I receive a wrong or damaged product?

Email care@kartigo.online with your order number and clear photos or video as soon as possible.

Support

How do I contact KARTIGO?

Email care@kartigo.online. Include your order number for order-related questions.